Refund, Dispute, and Cancellation Policy

Effective Date: 27/02/2025

Thank you for subscribing to Litplay. This policy outlines how I handle refunds, disputes, and subscription cancellations.

1. Refund Policy

   1. Standard Refund Policy

      Subscription payments are generally non-refundable. Once payment is processed, subscribers will maintain access to all game features until the end of their current billing period.

   2. Australian Consumer Law Compliance

      Despite our standard no-refund policy, I acknowledge and respect Australian Consumer Law, which provides consumers with certain guarantees that cannot be excluded. Under Australian Consumer Law, you are entitled to a remedy if my service:

      • Has a major failure (does not work as reasonably expected)
      • Is substantially unfit for its common purpose
      • Does not match the description provided
      • Is unavailable for an unreasonable amount of time

      In these cases, you may be entitled to a refund at my discretion, depending on the nature of the issue.

2. Dispute Resolution

   1. Billing Disputes

      If you believe you have been incorrectly charged or have any other billing concerns, please contact me at litplaydev@proton.me within 7 days of the charge. Please include:

      • Your account information
      • Details of the disputed charge
      • Any relevant documentation or screenshots

      I will investigate all legitimate claims and respond within 5 business days.

   2. Technical Issues

      If you experience technical issues that significantly impact your ability to access or use our service:

      1. Please first check the Support/FAQ Page
      2. If issues persist, contact me at litplaydev@proton.me with details of the problem
      3. I will work to resolve the issue as quickly as possible

      For extended service outages or persistent technical problems that prevent access to the subscription service, appropriate compensation may be provided on a case-by-case basis.

   3. Chargebacks

      If you initiate a chargeback through your payment provider without first attempting to resolve the issue with me, I reserve the right to:

      1. Suspend or terminate your account
      2. Add a processing fee to cover the costs imposed by our payment processor
      3. Take further action as necessary to resolve the dispute

      I strongly encourage you to contact me directly before initiating a chargeback.

3. Subscription Cancellation

   1. How to Cancel

      You may cancel your subscription at any time by:

      • Pressing 'Manage Subscription' and cancelling in the Stripe UI

      Alternatively, you may contact me at litplaydev@proton.me to request cancellation.

   2. Effects of Cancellation

      After cancelling your subscription:

      • You will continue to have access to Litplay until the end of your current billing period
      • No further charges will be made to your payment method
      • Your account data will be retained

   3. Renewal and Auto-Renewal

      Subscriptions automatically renew at the end of each month unless cancelled. You can disable auto-renewal through your account settings at any time before the next scheduled payment.

4. Jurisdiction and Applicable Law

   1. Australian Customers

      For Customers located in Australia, this agreement is governed by Australian law, including the Australian Consumer Law.

   2. International Customers

      For customers outside Australia, while I strive to provide the same level of service to all users:

      • This agreement is governed by the laws of Australia
      • The consumer protection laws of your country of residence may provide you with additional rights
      • Nothing in this policy is intended to limit any non-excludable rights you may have under your local laws

5. Contact Information

   For any questions or concerns regarding this policy, please contact me at:

   • Email: litplaydev@proton.me

   I aim to respond to all inquiries within 2 business days.

   This policy was last updated on 27/02/2025. I reserve the right to modify these terms at any time, with changes effective upon posting to this page.